scheduling
you snooze,
you lose!
We would like to start off by thanking each and every one of our clients for following us from our early days in Westfield, as well as all the clients that welcomed us with open arms in Garwood. We appreciate all your efforts in pre-booking your appointments for the year. We cannot even begin to express our gratitude for allowing us to be a vital part of your pets life.
The kind words you spread to all of your friends and family have helped us become a popular hub for all your pet grooming and daycare needs. Again, we thank you.
Because of our continuing growth and popularity, we must discuss our scheduling process, protocol, cancelations and availability.
(Skip down for the TL;DR)
If you do not already have a standing reoccurring appointment, and you are inquiring about setting up your first, or any grooming appointment:
our availability is
approximately
3-4 weeks out
from the time of your inquiry.
This may seem like a shock to many reading this, but the fact of the matter is that we are a small establishment of only 3 groomers. We each have many roles, ranging from walk-ins, new client inquiries, meet-and-greets, check-ins, check-outs, phone calls, accident clean-ups, safety checks, daycare management, grooming, and we are even here to lend a listening ear in times of need.
We try to manage the time we are allotted the best we can, but the reality is that our days are quite unpredictable. We have had talks of scaling up to accommodate the ever-growing demand we have, but finding personnel that we feel can match the level of care that we provide for your pets is not easy to come by. Therefore, we would much rather keep our salon as intimate as possible, to not risk the quality that we pride ourselves on.
We urge that you schedule your next appointment at the time of pick-up to prevent any grooming schedule interruptions.
CANCELLATIOn
POLICY
Life happens,
We know first hand from working with animals. We know certain circumstances cannot be predicted. At the time of scheduling your appointment, you receive a text message asking to confirm your appointment. We know that sometimes your appointment isn’t for a month or two away. To help remind you, we send out a reminder text 48 hours prior to you appointment. We feel that 48 hours is sufficient notice to remember your upcoming appointment.
if you do not give notice
before cancelling
your appointment
you will be charged
- - - - half - - - -
of your missed groom
as a fee
on your next groom
It it not fair to the groomers, staff, and customers that could not get appointments due to being fully booked for the day. A groomer makes a living pampering your pet, and not showing up to an appointment directly effects the staff involved in catering to your pet.
Again, we ask that you please give notice before not coming for an appointment.
If you don’t, you will be charged a fee valued at half of the missed groom at the time of your next appointment.
THE WAIT LIST
We do currently keep, update, and manage a wait list for any client that failed to make an appointment at the time of their last groom.
Things happen, people reschedule, people no-show. We don’t know when these things will happen, but when they do, we go down our list and fill their slot with a dog of similar size and groom time. We try to reach out to everyone, but nothing is guaranteed.
To summarize:
We are an appointment only establishment
Nail trims don’t need appointments
We are typically booked up the day/week of
If you no-show, you will be charged a fee on your next groom
We do maintain a wait-list to call you in when there are cancellations
We thank you, and we hope to hear from you.