We are making changes..
It’s going be a long post so please,
bear with us.
In a nutshell,
we’re downsizing.
Over the past 7-8 years that we’ve been in business, some of you have seen us rotate through several groomers, as well as supporting staff. You’ve seen us go from being able to get you in the same day, to not having any availability for 6 weeks. We understand you may feel that it’s frustrating, embarrassing, unprofessional, and ultimately, unacceptable.
We have grown such a great client base and have met SOOO many awesome people. However, we’ve decided to not add yet another groomer to our team.
We are a exhausted from providing inconsistent, and unpredictable appointment availability.
So we’re switching things up.
Mike and myself will be the only groomers that will be hands-on with your pets from this point forward.
Thankfully we still have our amazing assistants (who some of you have already met) to help alleviate the load.
As often as we’ve heard “you guys are so busy, you have to expand!”
It’s easier said than done. We’ve consulted with several professionals who have been in the business longer than we have, and we believe this decision is the best for us to be able to provide the quality of service you all deserve. Being the people we are, we don’t trust just anyone with your pets. Plus, this isn’t an office job. We are handling your pets; your family. We do not take that responsibility lightly and we’d rather focus on the quality of your pets experience, rather than trying to accommodate everyone in Union County.
We’ve decided to become a private salon, or a club you could say.
Like a speakeasy, there will be just a few important rules:
The only appointments we will be making going forward will be repeat appointments based on your pets needs, and they will be extended for the entire calendar year upon scheduling.
We will be personally reaching out to our clients in order of seniority (2011 first, then 2012.. and so on), consistency, and appointment history.
You get only TWO no call no shows. If it happens more than that, you’re automatically off the schedule. Basically, if you’re inconsiderate and don’t communicate with us, there will be consequences. We are not overly worried about this rule, as we are personally reaching out to all of the clients selected, in order of seniority, and the respect and communication already exists.
Once we fill every appointment slot for the calendar year, our books will close, and we will no longer be taking in clients or appointments. Open enrollment will begin in Q4 of every year.
Walk-in nail clippings will still be available.
Daycare will still be available Tuesday-Friday for the current Daycare roster.
So, we have to go through the horrifying job of deciding who stays with us and who goes. This whole thing is an tearing at our hearts, but it must be done to ensure quality control. Being that there are only two of us grooming, not all of our current customers will be able to get appointments anymore. That’s the hardest part of this situation. A decent amount of people will have to find other groomers and we cannot begin to explain how sorry we are.
We can only do so much. But we feel that the future is bright once all of this gets sorted out. By downsizing, we will be able to greatly improve the way we handle scheduling, and improve the flexibility we have with scheduling in the event that you have an unforeseen event come up, and need to reschedule.
I realize not ALL our customers are on Facebook, IG, or tech-savvy, but we greatly thank those of you who are, as it makes all of this easier to manage.
On a closing note
To everyone who may not make the cut, we are truly sorry. We say this with heavy hearts, as all of you have been so good to all of us. From our days in Westfield, to following us to Garwood. We’ve watched many your pets grow, we’ve met your families, we’ve helped each other in times of need, and with your support, we have become practically extended family to many of you. To our newer customers, we are not giving up. We are determined to accommodate you in the future. You have all left such an amazing impact on us, and it shatters our hearts to have to part ways in the upcoming weeks. We wish we could clone ourselves to cater to you all, but the reality of the situation is we must pull back a bit to be able to leap forward. We want to build an efficient, reliable, safe, intimate experience for ALL OF YOU, but we must ensure we have a solid concrete foundation to be able to extend our quality care to you all. We sound like a broken record but we are doing our best to bring you all into our circle of trust. We owe our success to each and every one of you, and we will be fighting through every obstacle we can to keep as many of you as possible. Again, we know that sometimes saying sorry doesn’t mend a broken heart, but we will be doing everything we can to increase our capacity, we just need some time.
We are still organizing, and we will soon be releasing instructions on how to get on an official wait-list, as life does happen, and clients will inevitably leave our roster for reasons we cannot control.
With unfathomable amounts of love,
Sarah & Mike